FEDEX EXPRESS, AIR FREIGHT & OTHER AIR CARRIERS:
Sometimes it is necessary to arrange other methods of transportation with
orders that contain large size plants which Fed Ex Ground will not handle. We
have special contract terms with numerous carriers making their rates very
attractive. Which carrier is best depends on the size of the order and
where it is being shipped.
SHIPPING CONTAINERS: Unlike many nurseries we do not
use specific sized boxes, which gives us the flexibility to ship any number of any size plants in our custom designed boxes. We generally do not ship the
plants in pots, but wrap the roots in protective material, bracing them so
they are not damaged.
SHIPPING SEASON: Due to our mild climate and shipping
methods, we can ship year round according to your preference. Supplies are
generally sufficient to fill orders, however, crop failures do occur and
sometimes due to magazine articles or other publicity we can't foresee, the
demand for a plant will far exceed supply. Please remember with plants we
can’t just run back to the factory and manufacture more, and it may take 2 to
5 years before we can grow plants to a suitable size for supplying to your
garden.
PAYMENT: Full remittance must be submitted with order.
We accept money orders, checks and most major credit cards. If you elect to
pay with credit card, your order will be charged to your credit card at the
time of shipment. Sorry, No C.O.D. shipments. Any customer whose check is
returned to us for insufficient funds will be charged a $20.00 fee to cover
bank handling charges. Gift Certificates are not refundable for cash.
SHIPPING DATE:
We ship out your order as soon as possible. This is usually 2-3 days
after order is placed. Orders to the East coast ship out on Monday or
Tuesday. You may always request a specific ship date. This allows you to
place your order and have it arrive to you when it is convenient for you
to plant.
PROBLEMS & COMPLAINTS: Although we try not to make
errors, they occasionally do occur. We must be notified within 5 days of all
problems, shortages, etc. of receipt of order. We select and ship only quality
stock true to name. We pack them carefully to ensure they arrive in good
growing condition. If you are not pleased with your purchase please call our
Customer Service representatives who will be happy to help you. Your order is
important to us and we want you, our customer to be completely satisfied. our
job is to help you enjoy your plant growing experience. Please remember plants
do not always look their best on arrival and they may need time freshen up
after their trip. They also may be dormant or going dormant for the season.
With certain plants this may even be true in the spring or summer.
Please remember that we are dealing with live things that
occasionally fail despite our best efforts. Our guarantee applies only to
those plants that have failed due to a problem related to stress in shipping
or the quality of the plant. We do not replace plants that have failed due to
conditions beyond our control, such as possible neglect, extreme cold or heat
or lack of experience on the part of the planter. Our liability under this
guarantee is limited to the purchase price of the plant. We will replace the
item one time only or if unable to replace the plant we will issue a credit
memo good for the purchase amount of the failed item. Plants become your
property upon delivery to the transportation company. We cannot be responsible
for loss, damage or delay in transit. However, you must notify us immediately
upon receiving damaged plants. We ask that you keep the crate and plants
and notify your transportation company representative as to the nature of the
damage. Losses in transit are covered by the transportation company and in the
unlikely event there is a problem, we will work with you to be sure all claims
are paid and that there is no loss to you.
RETURN, REFUND POLICY: we do not accept returns
without a specific return number (SRN) which must be obtained before the
return is sent. All returns must be sent prepaid by the customer. Refund or
credit is at the discretion of Greer Gardens.
CANCELLED ORDERS:
We reserve the right to charge a cancellation fee on any order for the
time we have spent assembling the order.
DELIVERY: order processing time varies with work load
and time of the year. At slower times, your order may be shipped immediately.
At peak periods, from the day we receive the order until it ships out can be
much longer. our orders are filled in the order they are received. Making a
change to an existing order will move that order back to the end of the list.
In most cases any changes will be treated as a new and separate order.
IT IS NOT OUR POLICY TO SUBSTITUTE varieties unless
instructed to do so by our customers. We will however, substitute sizes of the
same variety. Please include a list of substitutes whenever possible.
In preparation of this catalog, we make every effort to
ensure that prices are accurate, but mistakes do occur. When placing your
order, we will notify you of any changes in the price of an item that you are
ordering, if we have the information at the time of your order. Any
significant differences in pricing will be verified with you prior to any
shipment.
